EU RETURNS & WITHDRAWAL
EU Right of Withdrawal
If you are a customer residing in the European Union, you may have the right to withdraw from an online purchase within 14 days of receiving your goods.
This page provides a simple way to notify The Model Shop Portsmouth that you wish to exercise your statutory right of withdrawal.
Before submitting your withdrawal
Please make sure you have your order number and the details of the product or products you wish to return.
The customer is normally responsible for the direct cost of returning goods where this has been explained before purchase. We may make a deduction where goods have been handled beyond what is necessary to establish their nature, characteristics and functioning.
Certain products, including personalised or made-to-order goods, may be excluded from the statutory right of withdrawal.
NOTIFY US
Exercise Your Right of Withdrawal
Complete the form below to notify us of your decision to withdraw from the contract.
Need help?
We're here to help
If you're unsure whether your purchase qualifies for the right of withdrawal, or you have any questions about returning an item, please contact The Model Shop Portsmouth before sending your goods back.