Refund policy
Returns
Faulty or Damaged goods
Whilst every attempt is made to deliver the goods to you in pristine condition, any damages or breakages must be notified within 72 hours of receipt. If an item is damaged upon receipt, please provide us with photos of the damage and await a reply before sending anything back. Do Not Just Return The Item As You Will Not Be Reimbursed For The Postage!
All our products are covered by the manufactures warranty if the product develops a fault within this period please inform us and we can arrange for the item to be returned, assessed, repaired or replace. (We will reimburse the return postage)
Unwanted Goods / Error in ordering by the customer
If you change your mind about a product you bought from us or you order the wrong item by mistake, we offer a 14 Day returns no questions asked. All we ask is that you notify us by email before sending it back. Provided the product is returned in it’s original packaging still sealed and unused, only the value of those item(s) will then be refunded. (Excluding any postage paid)
Opened items can be returned Provided they are in a resalable condition but will be subject to a restocking fee up to 30% of the purchase price.
We also require a receipt or proof of purchase to process the return
Buyer is responsible for return shipping costs.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your Paypal or original method of payment, within 2 working days.